Rules for the provision of counselling services ****************************************************************************************** * ****************************************************************************************** RULES FOR THE PROVISION OF COUNSELLING SERVICES Article 1 Introductory provisions 1. Charles University (the “university”) provides through the Carolina Centre information services to its students and employees (“clients”) through the Carolina Centre in the mean 21(1d) of Act no. 111/1998 Sb., as amended, on institutions of higher education. In the ev capacity at a counselling centre, the counselling services may also be used by university and recent graduates. This is decided by the counselling centre coordinator after consulti superior. 2. Counselling services are provided to clients free of charge and are governed by the rul this directive. 3. For the purposes of this directive, a counsellor is an employee of the university offer services as an employee or based on a non-employment contract in the counselling centres a Centre, which is part of CU Point of the university’s Rectorate. Article 2 Terms for the provision of counselling services 1. By booking an appointment for counselling services through the application or by sendin containing a description of their problem or inquiry to the published e-mail addresses of clients acknowledge the terms for providing counselling in accordance with the rules set o directive. 2. Counsellors provide their services to the best of their ability, in a conscientious man undue delay and uphold confidentiality with respect to the matters of the clients. 3. In case where the client uses different services from more than one counsellor, counsel a written consent of a client, consult on a client’s matter among themselves in order to o counselling services provided without a prejudice to the confidentiality duty.With the wri of a client, counsellors may consult on a client’s matter among themselves in cases where different services from more than one counsellor, in order to optimize the counselling ser without prejudice to the confidentiality duty. Without a client’s consent, counsellors may case reports during intervision and supervision meetings. A client’s written consent is st counselling centre coordinator for a period of five years after termination of provision o the client. 4. The number of consultation sessions with one counsellor is limited. The specific number after consulting a consultation with the client. 5. Clients are entitled to consult with a counsellor matters relating to studies at the un purely private matters, with the exception of those specified in Article 7(1). 6. If a counsellor is also a teacher at Charles University, students may not use counselli appointments for study consultation. 7. Clients cannot use the same type of service from multiple advisors at the same time. If centre coordinator finds out that a client uses the same service from several counsellors, with the client on which counselling service will be terminated and which one will be cont consulting with their supervisor, the coordinator may also decide to terminate the counsel a particular client. 8. The counselling centre coordinator keeps a record of how many services the clients use. makes excessive use of the capacity of the counselling centre of the Carolina Centre (as a 30 consultation sessions per year), the counselling centre coordinator may, after consulti with their supervisor and the relevant counsellors, terminate the counselling services for client. Principles of work with clients Article 3 Professional responsibilities 1. Counsellors provide advice to all clients, regardless of their race, gender, sexual ori worldviews or political affiliation, social status, etc. Counsellors ensure compliance wit university’s Code of Ethics. 2. Counsellors act in accordance with their best knowledge and conscience when dealing wit regard to the specifications of the client, and in their interest. 3. In the event of a conflict of interest, the counsellor notifies the client of this poss refers them to another counsellor, another counselling centre, or another organization whe not exist. Article 4 Respect 1. Counsellors take into consideration the attitudes and opinions of clients and respect t clients to express their wishes, needs, opinions, attitudes, and decisions. 2. Counsellors respect the right of clients to refuse or withdraw from the offered service providing a reason. 3. Counsellors respect the human dignity of clients in all, even emotionally tense, situat Article 5 Discretion 1. Counsellors are bound by the confidentiality duty with regard to all facts of the infor clients that they have learned in the course of their practice. 2. Counsellors are bound by the confidentiality duty in relation to clients, even after te cooperation with or employment at the counselling centre. 3. Counsellors keep records of clients and the services provided and store this documentat with the rules on personal data protection . 4. Counsellors are required to request a client’s consent to the presence of other people in a meeting or supervision, during individual as well as group counselling. Article 6 Expertise 1. Counsellors have the appropriate education for their work position. 2. Counsellors continuously develop and increase their qualifications to improve the perfo effectiveness of their work. 3. Counsellors only carry out consulting activities that are in accordance with their comp knowledge, experience, and skills. Counselling services Article 7 Legal counselling centre 1. The legal counselling centre helps clients orient themselves in the legal regulations r university studies and personal matters. The legal counselling centre cannot consult issue any client’s private business. 2. The legal counselling centre does not offer legal services within the meaning of Act no on advocacy, as amended. Suppose a client is resolving a complicated problem that exceeds legal counselling centre. In that case, the counsellor will refer the client to the profes of lawyers or notaries. Article 8 Psychological counselling centre 1. The psychological counselling centre offers psychological advice to overcome difficulti very burdensome situations, and to nurture a client’s self-development. Psychological coun medical treatment. 2. The psychological counselling centre is not a clinical workplace. It does not provide s therapy for psychological disorders, comprehensive psychological diagnoses, crisis interve pharmacotherapy. 3. Suppose a client comes with a problem that requires a service the counselling centre do or that exceeds a counsellor’s professional skills. In that case, the counsellor recommend different workplaces/experts to deal with their situation. Article 9 Registering for an appointment with a counsellor The application available on the counselling centre web page is used to register for couns If there are no free dates in the application, a client may contact a selected counsellor mail. In the event of free capacity, they may arrange an appointment outside the applicati Article 10 Refusing and terminating counselling by a counsellor 1. Counsellors are entitled to refuse to provide services to clients in the following case a) If they would come into conflict with their employment obligations towards the universi b) If they would violate the laws regulating their profession, c) If they feel there is a conflict of interests, d) If they have any other reasons to believe that they are not capable of providing to a c professional services to the best of their ability, e) If they have no capacity to provide counselling services, f) If a client does not show up for an appointment twice without an excuse, g) If a client is under the influence of alcohol, drugs, or other addictive substances or behaves aggressively or in a vulgar manner. 2. Counsellors are entitled to terminate the counselling services at any time if the mutua the counsellor and the client is broken. Article 11 Feedback from clients and terminating counselling by clients 1. Clients may provide feedback or lodge complaints concerning the counselling services to centre coordinator or the head of the Carolina Centre; the updated contacts are available Centre web page. Feedback is to be treated discreetly so that no harm comes to the clients anonymous complaints may be filed, and these are handled within 30 days of receipt. An ano notification is treated only as an initiative. 2. Clients may terminate the services without providing a reason. Article 12 Final provisions This Bursar’s directive comes into effect on 15th December 2021. In Prague, on 15th December 2021. JUDr. Tomáš Horáček, Ph.D. Bursar